MS Dynamic CRM Ops Engineer

• Handles the tickets routed by L1 support or can themselves produce tickets for any issue is observed.
• Deeper functional understanding of systems and applications. Handle complex problems that require a higher level of expertise.
• Execute and carry out the required technical work to bring about a resolution to the initial issue.
• Working the life cycle of a help desk incident.
• Providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems.
• Investigate and resolve escalated technical issues related to Microsoft Dynamics 365 modules, including Sales, and Customer Service
• Stay updated on the latest product updates, patches, and best practices to provide accurate guidance and support to end-users.
• Conduct thorough analysis of recurring issues, system errors, and performance bottlenecks to identify underlying patterns and trends.
• Provide ongoing support and guidance to users on complex system configurations and customizations MS Dynamics CRM.

What should you bring along

• Strong functional knowledge in MS Dynamics, Power Platform, Azure cloud
• Ability to work under pressure and manage highly critical production incidents.
• Ability to work in a fast-paced and dynamic environment.
• Excellent communication skills.
• Ability to co-ordinate with peer members and be an active team player.
• Excellent analytical skills.

Must have technical skill

• MS Dynamics CRM, Power platform, Azure Microsoft Entra, Admin Center

Good to have technical skills

• SQL, XML, and JSON