Module Lead

Job description

• TO assist the Project Manager IN ensuring successful initiation, planning, execution, control AND completion OF a module through monitoring, tracking AND analyzing module control metrics
• Lead module development, production support AND maintenance activities
• Ensure timesheets AND invoicing processes are completed ON OR before the deadline
• Lead the customer interface FOR the module ON an everyday basis, proactively addressing ANY issues before they are escalated
• CREATE functional AND technical specification documents
• Track OPEN tickets/ incidents IN queue AND allocate tickets TO resources AND ensure that the tickets are closed within the deadlines
• Ensure analysts adhere TO SLA s/KPI s/OLA s
• Ensure that ALL IN the delivery team, including self, are constantly thinking OF ways TO DO things faster, better OR IN a more economic manner
• Lead AND ensure project compliance WITH Software Quality Processes AND within timelines
• Draft INITIAL charter AND module plan, CREATE AND review functional AND technical specification documents
• Monitor, track AND analyse module control metrics
• Review AND consolidate module status reports, lead AND perform ALL activities related TO maintaining successful knowledge management including re usage, accuracy AND efficiency
• Serve AS the single point OF contact FOR the team TO the project stakeholders
• Promote team WORK, motivate, mentor AND develop subordinates
• Provide application production support AS per process /RACI (Responsible, Accountable, Consulted AND Informed) Matrix