MNC Hiring For Training Manager

Key Responsibilities:

• Design, implement, and manage training programs for new hires and existing employees
• Conduct training needs analysis and identify skill gaps
• Develop training content, modules, and assessments tailored to process requirements
• Lead a team of trainers and oversee end-to-end training operations
• Ensure training effectiveness through feedback, assessments, and performance tracking
• Collaborate with operations, quality, and HR teams to align training strategies
• Drive continuous improvement initiatives in training methodology and delivery
• Manage transition and process-specific training for new business or client onboarding

Candidate Profile:

• 8 to 13 years of experience in training within the BPO/ITES sector
• Proven experience in handling training for international voice/chat processes
• Strong leadership and team management skills
• Excellent communication, facilitation, and presentation abilities
• Exposure to training tools, LMS platforms, and content design tools
• Ability to work in a fast-paced, deadline-driven environment
• Open to working from office and flexible with shifts if required