MNC Hiring For International Voice/ Blended Process

Key Responsibilities:

• Handle customer interactions through voice and non-voice (email/chat) channels
• Resolve queries efficiently while maintaining a high level of professionalism
• Ensure first contact resolution and customer satisfaction
• Document all customer interactions accurately in the system
• Collaborate with internal teams to resolve complex issues
• Adhere to process and quality standards

Candidate Profile:

• 0 to 5 years of experience in customer service or related roles
• Excellent verbal and written English communication skills
• Strong problem-solving and interpersonal skills
• Basic computer literacy and typing skills
• Flexible to work in rotational shifts including night shifts
• Open to working from office as per business requirement