MNC Hiring For International Voice

Key Responsibilities:

• Handle inbound and outbound calls from international customers.
• Resolve customer queries and provide appropriate solutions and alternatives.
• Maintain a high level of customer satisfaction through excellent service.
• Document all call information according to standard operating procedures.
• Meet individual and team performance targets and quality standards.
• Follow up on customer interactions when necessary.

Eligibility Criteria:

• 0 to 1 year of experience in Customer Service / International BPO preferred.
• Excellent verbal communication skills in English.
• Ability to handle pressure and work in a fast-paced environment.
• Flexible to work in night shifts and rotational shifts.
• Minimum educational qualification: Any Graduate (Freshers eligible).