Microsoft 365 Platform Systems Administrator

Job description

• 2-5 years experience in the Exchange/Messaging Engineer role, where you learned the nuances of IT Administration
• At least 3-4 years of experience in managing the O365 platform.
• Should have experience into Webex/Teams/Skype/ Zoom conferencing administration
• Experience with: On-Prem Exchange server management, PowerShell scripting, Azure AD management, Office365 suite services, Intune configuration, Cloud Identity Management, Azure AD Connect, MS Teams, Conditional Access Management, and Level 3 escalation support
• Ability to identify, scope, and recommend improvements in the Microsoft 365 and Modern Workplace areas
• Experience in monitoring the O365 platform and providing metrics
• Tech Savvy Ability and passion for learning new technology and tools
• Passion for Customer Support A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
• Prioritization Skills The ability to analyze support requests and prioritize them based on impact
• Discipline The discipline to actively manage O365 tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
• A Teacher Able to teach end-users about IT technologies or solutions to their issues in an easy to understand the way
• Self-Starter The ability to actively look for effective tasks to complete in times of low tickets
• Should be willing to work in rotational shifts - 6.30 AM to 2 PM, 12.30 to 9 PM 3 PM till 11.30 PM. And provide on-call weekend support as per need.
• Nice to have: Experience such as Python, PowerShell, or other automation tools