Mgr. Professional Services Consulting

Here's the job description for an Associate Manager at UKG, tailored for clarity and engagement:

Associate Manager, Professional Services

About the Role

Join UKG as an Associate Manager and step into a role where you'll be truly accountable for your success within our business! We're an industry leader, expanding our product footprint globally, and creating exciting opportunities across APAC. You'll work with cutting-edge technology and leverage your superior communication and presentation skills, along with your deep knowledge of our Full Suite HCM Solution, to connect with clients and associates.

In this crucial role, you'll support your team and ensure the smooth operation of daily activities. You'll oversee resources and ensure tasks are completed efficiently, enabling a seamless 'follow the sun' implementation methodology. You'll support the internal Executive Sponsor for assigned projects, provide leadership throughout the launch cycle, and partner with other departments to deliver a launch experience that meets or exceeds expectations.

You'll lead a team responsible for implementing UKG's Full Suite HCM Solution for our global customers. As the delivery lead on UKG engagements, you'll provide oversight to the project team and cultivate impactful relationships.

Key Responsibilities

• Clearly understand the portfolio of project requirements and objectives while ensuring project profitability.
• Drive consistency and repeatability of project delivery across the business to ensure tasks are completed on time.
• Proactively manage the health of projects through ongoing quality assurance techniques, reporting, and activities.
• Maintain a high level of customer satisfaction while managing customer escalations as required.
• Accurately forecast project staffing needs and work closely to staff projects while maximizing overall staff utilization.
• Directly manage Project Management staff to inspire them to achieve their best and provide ongoing career development and mentoring.
• Identify and implement key improvement initiatives that result in efficiencies and innovations benefiting both external and internal stakeholders.

Qualifications

• Bachelor's Degree in a Technical Field; MBA desired.
• 10-12 years of work experience; people management preferred.
• An ambitious, experienced Professional Services Leader with proven skills.
• Strong Project Management Skills and Enterprise Software Experience.
• A solid understanding of Professional Services Operations, including performance benchmarks/levers, resource deployment, staff development, and partner management.
• A business-minded leader with the ability to understand technical situations and possess an executive-level presence and credibility with customers.
• Demonstrated experience in selling services as part of an Enterprise Software Company.
• Outstanding people/team management and communication skills.