Mgr-Catering Sales(Assistant Manager-Catering)

Job Responsibilities:

• Contract and close local catering and social business.
• Ensure timely and proper turnover of business for quality service delivery.
• Achieve catering revenue goals through active up-selling of each business opportunity.
• Implement brand service strategy and initiatives in all sales processes.
• Drive customer loyalty through excellent service delivery at every stage of the customer experience.

Candidate Profile:

Education and Experience:

• High school diploma or GED; 2 years of experience in sales/marketing, guest services, or related fields; OR
• 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no prior work experience required.

Core Work Activities:

Managing Sales Activities:

• Manage local corporate and social catering sales for the hotel.
• Collaborate with off-property sales channels (Sales Office, Area Sales, EST) for coordinated and complementary efforts.
• Respond to incoming catering opportunities for the hotel.
• Identify, qualify, and solicit new catering business to meet revenue goals.
• Understand market conditions (competitors, trends, supply, and demand) to sell effectively.
• Close high-value opportunities based on market needs.
• Negotiate contracts using creative selling techniques.
• Design and sell creative catering events and packages.
• Maximize revenue by up-selling food and beverage packages.
• Manage catering sales revenue, operational budgets, and provide forecasting reports.
• Develop menus that drive sales.
• Oversee operational aspects of catering business (proposals, contracts, customer communication).
• Support the hotel's service standards and resolve guest issues during the sales process.
• Ensure a return on investment for the company and owner.

Providing Exceptional Customer Service:

• Interact effectively with sales teams, kitchen, vendors, competitors, community, and other hotel departments to ensure guest satisfaction.
• Execute customer service standards and brand guidelines to drive satisfaction.
• Assist customers by understanding their needs and recommending appropriate services to exceed their expectations.
• Build strong relationships with clients, understanding their business needs.
• Collaborate closely with operations for seamless execution of strategies.

Additional Responsibilities:

• Perform other duties as assigned to meet business needs.