1 1 Finance
Member Experience Specialist
Mumbai ₹1-4 LPA Posted 5 Jun 2025
FULL TIME
sop development
Bi Tools
Root Cause Analysis
Operational Excellence
Customer Experience
+1 more
Job Description
- Identify key customer touch points and ensure wow experience
- Identify areas for improvement from voice of customer and internal quality checks
- Drive and lead strategic process excellence initiatives across the organisation
- Identify and assess problem areas throughout the customer journey
- Deep dive into the problems and conduct root analysis cause to identify possible solutions
- Program, manage and drive continuous improvement and process adherence
- Help build an operational excellence by developing structured standard operating procedures
- Build and populate key management dashboards to enable data-driven decision-making using business intelligence tools