1 1 Finance
Member Experience Specialist
Mumbai ₹1-4 LPA Posted 4 Jun 2025
FULL TIME
Client Management
Multitasking
Customer Experience
Problem-solving
NBFC
+2 more
Job Description
- Own and manage the end-to-end customer experience post onboarding
- Serve as the primary contact for customer queries, feedback, and escalations
- Ensure timely updates, clear communication, and proactive follow-ups with clients.
- Coordinate with internal teams (Operations, Sales, Compliance, etc.) to resolve customer issues efficiently
- Track and manage client journeys using tools; ensure all updates are documented
- Identify friction points in the customer journey and suggest improvements
- Build trust and relationships to increase customer satisfaction and loyalty
- Share insights from customer interactions to help refine processes and services
- Experience in NBFC and P2P industry is a must
- Strong interpersonal and communication skills both written and verbal
- Problem-solving mindset and a proactive approach to customer issues
- Ability to multitask and manage time effectively in a fast-paced environment
- Exposure to customer journey mapping or process optimization