Marketing Executive

• Promote awareness of brand image internally and externally
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
• Communicate with potential owners via telephone to set up preview package sales/tours
• Encourage guests or callers to purchase or schedule preview package sales/tours
• Explain details and requirements related to attending a sales presentation to potential owners
• Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property
• Determine and give complimentaries to guests as gifts for their patronage (eg, rewards points, show tickets)
• Perform general office duties to support Sales & Marketing (eg, filing, sending emails, typing, faxing)
• Receive, record, and relay messages accurately, completely, and legibly
• Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None