Market Risk Specialist

MSCI Services is seeking an experienced Analytics Client Service Specialist to join our Client Coverage organization in Mumbai. The MSCI Global Client Service team comprises experienced financial professionals who provide first-tier support to our global clients.

In this role, you will be responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email. You will work closely with Senior Client Service Members, Sales, and consultants to develop and maintain client relationships.

Responsibilities:

• Provide premium service to assigned accounts.
• Answer detailed client inquiries about MSCI products and methodology. These queries may be related to:
• Market Risk (VaR, Stress testing, Back testing, Risk Attribution etc.)
• Liquidity Risk
• Credit Risk
• Portfolio Optimization
• Performance Attribution
• Participate in developing client relationships through proactive follow-up on issues raised.
• Maintain relationships by ensuring relevant product and model information is shared with clients.
• Lead regular calls with important accounts to cover outstanding issues and provide updates.
• Contribute to producing service reviews and service plans that support client renewal initiatives.
• Execute onboarding and training of clients.
• Provide 100% ownership (to resolution) of support issues from important accounts within the assigned segment.
• Provide full ownership of account servicing to become a subject matter expert on analytics products and services.
• Champion process changes to improve Client Experience and Efficiency.

Qualifications:

• Excellent English written and oral communication skills; ability to articulate complex concepts and methodologies to clients and senior management is a must.
• Client-facing skills – an ability to quickly gain the client's trust; Client-Oriented – demonstrate ownership for the client's issue, be seen as the Client's champion within MSCI.
• Execution – well organized, asks questions, raises potential problems early.
• Problem-solving skills;
• Technology proficient: Numerical analysis using Microsoft Excel.
• A self-starter and highly motivated, with the ability to work individually and within a team, and the ability to work in a fast-paced environment with constant interruptions.
• Candidate must be able to keep track of multiple issues without leaving issues unresolved.
• A numerate Bachelor's degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field; CFA, FRM is a plus.