Marathi & Hindi | BPO Voice

Roles and Responsibilities

• Handle customer calls, emails, and chats to resolve their queries and concerns.
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions promptly.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with team members to achieve sales targets and improve overall performance metrics.
• Stay updated on product knowledge and company policies to provide informed support.

Desired Candidate Profile

• 0-3 years of experience in BPO voice process (inbound/outbound calling).
• Strong communication skills in Marathi & Hindi languages.
• Ability to work on rotational shifts including weekends and holidays.
• Basic computer literacy for data entry purposes.
• High school diploma or equivalent required; graduation preferred.

Profile- Bpo Process Voice

• Fresher Experience
• work from office
• immediate joiner