Manager – Retail Operations

•Managing disbursement processes for retail asset products including LAP, Micro-LAP, Affordable Housing, Business Loans, Personal Loans, and Emerging Market loans

•Maintaining accurate records and strictly following SOPs

•Overseeing post-disbursal processes such as receipt, closure of PDD/OTC/deliverables

•Handling customer service desk for walk-in customers and resolving queries

•Managing property documents with knowledge of locally applicable regulations

•Maintaining document management processes including scanning, storage, and retrieval

•Collaborating with sales, credit, customer service, and collection teams to ensure seamless branch operations