Manager - Quality Assurance

Mumbai ₹4-8 LPA Posted 4 Jun 2025

FULL TIME

Bi Tools

Root Cause Analysis

Quality Control

Identify check points where the Financial Concierge Specialists (FC s) communicate with the clients
Design a metrics to evaluate the above Financial Concierge Specialist (FC s) touch points using call quality parameters and standards
Identify areas for improvement for FC s quality checks
Design feedback mechanism to share constructive feedback with FC s and monitor improvements
Deep dive into the problems and conduct root analysis cause to identify possible solutions
Program, manage and drive continuous improvement and process adherence KRP for the quality check of the FC s dedicatedly
Build and populate key management dashboards to monitor quality check results to enable data-driven decision-making using business intelligence tools
Collaborative and result oriented
Structured approach of thinking and execution
Proven experience in quality control, quality assurance or a related role
Strong understanding of quality evaluation systems, tools and techniques