Manager - Program Management

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Manager – Program Management located in Sriperumbudur

What a typical day looks like:

• Initiates, monitors and directs projects and programs from inception through delivery.
• Develops and ensures adherence to project and program budgets.
• Organizes project-related activities and communications among departments, customers, vendors and the community.
• Manage customer relationship on a local basis and act as the key escalation point locally for all appropriate programs, projects and operational performance issues.
• Manage the CFT to achieve specific program performance to targeted KOIs, e.g., P&L, Accounts Receivables, OTD, Quality, E&O, ITO.
• Be the Leader of the Customer Focus Team (CFT) who together will oversee and manage (if applicable) the daily production of goods and services in line with contractual terms and agreements.
• Ensures curriculum, seminars and classes are organized and provided to members of management, employees and the community as appropriate.
• Participates with other senior managers in establishing strategic organizational plans and objectives.
• Directs the activities of program managers and staff and is responsible for planning, budgeting, and maintaining costs for a broad functional area.
• Interacts regularly with executives, customers and outside regulatory agencies.
• Drives strategies to deliver customer requirements and recommend Flex capabilities in manufacturing and engineering services.
• Reviews aggregate program proposals or plan to determine time frame, funding requirements, asset management, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
• High level contact for negotiations with customer on all contracts, pricing and other business items. Maybe primary contact for new or critical customer programs.
• Responsible for management of customer satisfaction, the Customer Satisfaction Index (CSI) collection and related reviews and corrective actions.
• Reviews high-level program reports and presentations for management, customers and others.
• Coordinates program activities with activities of government regulatory or other governmental agencies.
• Participates in Profit and Loss (P&L) analysis, responsible for tracking relevant metrics and drive action items based on results.
• Manage BOM costing and work with respective stake holders for periodical review and updation.

The experience we're looking to add to our team:

• Graduate with 12+years of experience in program management activities from EMS industry.
• Proven stakeholder management skills.
• Proven experience managing a team.
• Competency in Microsoft applications including Word, Excel, and Outlook.

What you'll receive for the great work you provide

• Medical insurance
• PTO