Job Description
Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager, Process Mapping Facilitator!
In this role, we are seeking experienced Process Mapping Facilitators to support large-scale Finance Process Optimization initiatives. The role focuses on leading and facilitating optimization workshops, visually mapping end-to-end processes, and enabling stakeholders to identify areas of opportunities, redesign workflows, and accelerate execution across global teams.
Responsibilities
.Lead and facilitate process mapping, workshops in virtual, hybrid, and in-person formats
.Create and refine current-state process maps in Firm approved process mapping systems
.Translate complex Finance processes into clear, actionable visual artifacts
.Drive stakeholder engagement, alignment, and decision-making during workshops
.Partner with process optimization leads, subject matter experts, and delivery teams to ensure
execution-ready outputs
Qualifications we seek in you!
Minimum Qualifications
.Relevant years of experience in process improvement & optimization, or operational excellence roles
.Proven experience facilitating process mapping workshops
.Strong virtual facilitation skills with global and senior audiences
.Hands-on experience with Microsoft Visio and Signavio
.Experience supporting Finance transformation initiatives
.Strong communication, stakeholder management, and process storytelling skills
Preferred Qualifications/ Skills
.Lean Six Sigma Black Belt certification
.Experience in large-scale enterprise or operating model transformations
.Exposure to service design or operating model initiatives
.Exposure to Global Finance processes
Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.