Job Description
Inviting applications for the role of HRO (US)- Manager!
In this role, [Supervises, motivates, and evaluates the day-to-day performance of the People Connect team, and manages cross functional relationships within HR. Ensures adherence to all HR process provisions, proper call and transaction handling, and related processes, procedures, and regulations. Maximizes workflow and productivity.]
Responsibilities
Provide supervision, coaching, and mentoring for staff development and growth
Lead and perform human resources related transactions and business processes to ensure timely and accurate data based upon system workflow and business requirements
Lead ad hoc and periodic comprehensive and detailed process reviews for all service areas. Lead the ongoing development, impact analysis and documentation of procedures, processes, and protocols in partnership with internal HR partners.
Participate in the testing, implementation, upgrading and support of new or modified system changes.
Partner with Senior Manager, HR Services to establish process
Manage the performance expectations of the team and ensure SLAs are being met
Participate in project work to support additional work intake for HR Services team
Maintains appropriate staffing levels and ensures all service and quality levels are achieved.
Manages issue escalations. Provides guidance to staff and handles escalated issues directly, as appropriate. Identifies opportunities to provide corrective services to address customer complaints.
Oversee a team that focuses on projects and audits to keep PC and our COEs engaged, effective, and efficient with our employees through the moments that matter
Work within and between departments to conceptualize processes and streamline shared services practices that occur throughout the entire department
Maintain consistent communication with the HR Shared Services teams and COEs to ensure smooth service with proper documented 'hand offs' as needed with case work
Qualifications we seek in you!
Minimum Qualifications
Any Bachelor's degree, Post Graduation or Commerce (mandatory)
Preferred Qualifications/ Skills
Relevant Years of experience in an HR support or customer service role, preferably in a shared services environment
Relevant years managing a team at a lead or supervisory level preferred
Experience with Workday, UKG, SOFI ticketing tools for HR activities and HR Case Management systems
Proficiency in Microsoft, Google suite products
Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence over the phone, through e-mail, or in all other interactions.
Work collaboratively with others, creating partnerships with management, colleagues, and the rest of the human resources function.
Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail.
Experience with continuous process improvement