Manager, Ops Transformation Business Analyst/ Project Manager

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager/Senior Manager, Ops Transformation Business Analyst/ Project Manager!
In this role, this hybrid BA/PM role within Operations Transformation supports the delivery of high-impact, strategic initiatives across back and middle office change, risk, and regulatory programmes. The role combines business analysis and project management, requiring the ability to independently manage projects from inception to completion, rapidly mobilise to deliver pieces of analysis, and coordinate multiple senior stakeholders and operational staff. Recent and upcoming initiatives include large-scale migrations, deployment of new products/tools, or data analysis to support strategic transformation objectives.

Candidates will have proven experience in project management with solid business analysis skills and should be adept at forming and leveraging effective networks with project partners and across the Firm. Roles will include responsibilities for managing and executing project deliverables as well as directing elements of the change agenda in partnership with key stakeholder groups.

Responsibilities:
. Conduct detailed business analysis and problem-solving to inform project direction.
. Analyse complex operational processes and present actionable recommendations.
. Manage and deliver projects for Operations, ensuring effective stakeholder engagement and timely delivery.
. Lead and direct elements of the Operations change agenda in partnership with business units and key stakeholders.
. Track progress throughout the project lifecycle, escalating issues and ensuring delivery to deadlines.
. Maintain documentation, including plans, requirements, risk logs, and audit materials.
- Represent the team in governance and working group forums to facilitate project progress.
. Communicate effectively with stakeholders, providing clear updates and resolving issues promptly.
. Collaborate with Technology to design and implement solutions that meet business needs.
. Support the adoption and deployment of transformation and automation tools.
. Contribute to continuous improvement of project and change management practices.
. Support other Operations Transformation initiatives as required, including process optimisation and technology enablement.

Minimum Qualifications
. Proven experience in business analysis and project/programme management within banking operations or financial services.
. Demonstrable ability to rapidly mobilise and deliver complex projects.
. Highly organised, proactive, and able to manage competing priorities independently.
. Excellent communication and stakeholder management skills, with the ability to present complex analysis and recommendations clearly.
. Strong analytical skills, with experience using data to inform decision-making and drive operational improvements.
. Knowledge of transformation and automation tools commonly used in banking operations (e.g., process mapping, workflow automation, Al/ML analytics).
- Professional, detail-oriented, and able to work effectively in fast-paced, ambiguous environments.
. Experience supporting technology deployments and process change initiatives.

Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.