Manager of Data Quality

Key Responsibilities:

Strategic & Operational Leadership

• Align departmental strategy with organizational goals.
• Implement operational policies to drive efficiency and audit compliance.
• Foster a 'first-time-right' culture to minimize errors and rework.

Business License Operations Management

• Manage issuance, renewal, and lifecycle of business licenses globally.
• Ensure SLA adherence, handle escalations, and maintain operational controls.
• Collaborate across global time zones to ensure deadlines and quality.

Performance Management & KPI Monitoring

• Define and monitor KPIs for team and individual performance.
• Prepare and share MIS reports (Excel, PowerPoint, SharePoint).
• Conduct performance reviews, provide feedback, and recognize high performance.

People Leadership & Development

• Lead, mentor, and develop a team fostering collaboration and productivity.
• Manage hiring, onboarding, training, and retention.
• Resolve conflicts constructively and motivate the team.

Cross-Functional & Stakeholder Collaboration

• Partner with Market, Technology, Product, and other CLS teams.
• Present operational updates and performance metrics to management.
• Maintain strong alignment and communication across business units.