Manager – HR, Talent Acquisition, RPO (Recruitment Process Outsourcing)

RPO Account & Team Management

• Manage end-to-end RPO recruitment operations across delivery centers and regional locations
• Oversee performance management and productivity of recruitment teams
• Align recruitment strategy with client workforce planning needs

Sales & Business Development

• Develop and implement strategies to grow RPO service vertical
• Conduct high-volume cold calling, client meetings, and presentations
• Identify new business opportunities and build long-term client relationships
• Collaborate internally with accounts receivable and cross-functional teams to maximize revenue

Client Relationship Management (CRM)

• Act as key point of contact for client stakeholders and SPOCs
• Provide hiring insights, market intelligence, and talent strategies
• Ensure client satisfaction and retention through continuous engagement

Process Improvement & Strategy

• Create and enhance hiring models and recruitment frameworks
• Conduct process briefing sessions and training programs for recruiters
• Drive continuous improvement initiatives across regions and operations

Training & Team Development

• Coach and mentor recruitment teams
• Conduct performance reviews and skill development programs
• Ensure adherence to recruitment SLAs and quality standards