Manager – Enterprise E360

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook
Inviting applications for the role of Manager - Enterprise E360
In this role your primary responsibility is to solve, develop, and implement effective ServiceNow solutions that align with business objectives and meet the needs of the organization. You will work closely with stakeholders, including business leaders, process owners, and development teams, to analyze requirements, design technical solutions, and oversee the implementation and configuration of the ServiceNow platform. Your expertise in ServiceNow%27s capabilities and best practices will enable you to develop scalable and sustainable solutions that enhance productivity, streamline processes, and improve overall service management.

Responsibilities:
.Work on the support tickets (Incident/requests) and provide solutions to the end users.
.Help to identify the root cause of the issues and work along with development team to fix those defects/bugs.
. Provide technical leadership and guidance to support team, ensuring adherence to best practices and standards.
. Design and implement scalable, performant, secure, and maintainable ServiceNow solutions.
.Review the stories along with developers, perform testing, production deployments with zero errors.
. Collaborate with cross-functional teams, including developers, and business analysts, to drive successful implementations.
. Conduct code reviews, troubleshoot technical issues, and provide solutions and recommendations.
.Identify opportunities for process improvements and automation within the ServiceNow platform.
. Proactively propose innovative solutions and new features that drive business value.
Qualifications we seek in you!
Minimum Qualifications
.Bachelor's degree in computer science /information technology or any related field
.Relevant years of experience in ServiceNow Administration/ Development with a focus on building ServiceNow Portals, custom applications, Integrations, and workflows
. In-depth knowledge of the ServiceNow platform, including Service Catalog, Incident Management, Problem Management, Change Management, and other ITSM modules
.Proficiency in configuring and customization including foundational data setup such as service catalog, categories, items, and request workflows
.Experience with ServiceNow integrations, REST/SOAP APIs, Integration HUB and data exchange mechanisms
.Strong understanding of ITIL processes and IT service management principles
.Excellent problem-solving and analytical skills, with the ability to identify issues and propose effective solutions
.Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

Preferred Qualifications
Mandatory-Service Now Certified System Administrator (CSA)
Optional - ServiceNow Certified Application Developer (CAD)
Experience with other ServiceNow custom application development and portal development JavaScript, Business Rules, Server-side scripting, Client-side Scripting, Script Includes, service catalog, widgets, scheduled jobs, email notifications, reporting and dashboards.

Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.