Manager - Collection | Car Loan

Key Responsibilities:

• Manage and monitor collections for assigned car loan portfolio (early buckets to write-offs).
• Supervise field collection executives and agencies to achieve recovery targets.
• Strategize and implement collection plans to reduce NPAs and improve roll-back rates.
• Ensure adherence to collection policies, RBI guidelines, and code of conduct.
• Analyze collection trends and suggest improvements in processes and controls.
• Coordinate with legal and repossession teams for settlement, arbitration, and auctioning.
• Maintain MIS reports and dashboards for tracking recovery performance.
• Provide feedback to credit and underwriting teams on customer profiles and risk patterns.

Key Skills & Competencies:

• Strong understanding of retail asset finance, especially vehicle/car loans.
• Excellent negotiation, interpersonal, and problem-solving skills.
• Proficiency in MS Excel and collection management systems.
• Ability to lead teams and handle pressure-driven targets.
• Knowledge of legal recovery procedures (e.g., SARFAESI, arbitration) is an advantage.