Job Description
Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Management Trainee, Invoice to Cash - Billing
The Management Trainee - Billing is responsible for supporting day-to-day billing operations across Maintenance and Repairs billing processes. The role focuses on accurate transaction processing, ticket resolution, customer account updates, and ensuring compliance with billing guidelines and SLAs.
Responsibilities
1. Maintenance Operations Billing
New Bookings
.Process Recaptures, Conversions, and Add Units
.Validate contract details and ensure accurate system updates
Re-signs
.Process Addendums and Renewals
.Execute Account and Scope Changes
.Ensure proper documentation and approvals
Fast Track Changes
.Update Account Name Changes
.Modify Billing Frequency and Payment Terms
.Update Invoice Delivery Method
.Maintain Consolidated Codes
.Process Invoice Text updates (add/remove/change)
.Update PO details (add/remove/change)
.Maintain Tax Status accuracy
Other SSCRM Submissions
.Process Cancellations
.Handle Suspensions/Reinstatements
.Implement Price Adjustments
.Execute Merges, Transfers, and Splits
SNOW Tickets Handling
.Respond to Add/Update Information Requests
.Support Dispute Analysis Requests
.Address Escalation Requests
.Handle Invoice Detail Requests
.Process Manual Invoice Requests
.Execute Multi-step Account Requests
Miscellaneous Activities
.Perform Error Report revisions
.Create and manage SNOW tickets
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2. Repairs Billing Support
.Support Billing Creation activities (Callback Review)
.Assist in Customer Number Creation (JDE)
.Support Final Bill and Close activities
.Process Manual Billing transactions
.Assist in Inventory Cleanup (Cost Write Off & Transfers)
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Required Skills & Competencies
.Basic knowledge of billing processes
.Good understanding of ERP systems (JDE preferred)
.Familiarity with ticketing systems (ServiceNow/SNOW preferred)
.Strong attention to detail
.Analytical and problem-solving skills
.Good communication skills
.Ability to meet SLAs and TAT
Qualifications
.Bachelor's degree in accounting, Finance, Business Administration, or a related field
.Relevant years of experience in Billing or AR operations, preferably in a shared service or BPO.
.Experience supporting US-based clients, ideally in manufacturing sector.
.Good understanding of ERP systems (JDE preferred)
.Intermediate to advanced Excel skills.
.Familiarity with ticketing systems (ServiceNow/SNOW preferred)
.Proficient English communication skills (written and verbal).
.Ability to work effectively under pressure and prioritize tasks in a deadline-driven environment.
Preferred qualifications
.Graduate in Commerce / Finance / Business Administration
.Knowledge of US GAAP, internal controls, and AR- Billing procedures.
.Experience working in US time zones or overlapping shifts with US business hours.
.Exposure to automation tools like High Radius or similar (nice to have).
Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.