Mainframe Production Support Professional

Roles & Responsibilities

• Monitor mainframe production systems, applications, and batch jobs to ensure smooth operation
• Troubleshoot and resolve production issues quickly by analyzing logs, debugging, and coordinating with relevant teams
• Implement fixes and changes to production systems, applications, and batch jobs in coordination with developers
• Test changes before deploying them to production environments
• Create and maintain documentation, including standard operating procedures, runbooks, and system diagrams
• Collaborate with cross-functional teams to ensure production stability and performance
• Ensure adherence to best practices and company processes in production support activities