Mainframe Production Support Professional

We are seeking a skilled Mainframe Production Support Engineer to manage, troubleshoot, and optimize mainframe applications in a production environment. The ideal candidate should have experience in monitoring, incident resolution, job scheduling, and batch processing to ensure system stability and high availability.

• Monitor and support mainframe production environments, ensuring system reliability and uptime.
• Analyze, troubleshoot, and resolve job failures, abends, and performance issues.
• Execute batch jobs and resolve scheduling conflicts using tools like CA-7, Control-M, or TWS .
• Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes.
• Work with JCL, COBOL, DB2, VSAM, and CICS to support application processes.
• Automate repetitive tasks and improve monitoring using scripting languages where applicable.
• Participate in on-call rotation and provide after-hours support when necessary.
• Document procedures, issue resolutions, and create knowledge base articles for future reference.
• Ensure compliance with ITIL processes, including incident, problem, and change management .
• Perform regular health checks and maintenance of mainframe systems.

Required Skills & Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in Mainframe Production Support.
• Strong expertise in JCL, COBOL, DB2, VSAM, CICS, and TSO/ISPF .
• Hands-on experience with job scheduling tools like CA-7, Control-M, or TWS .
• Proficiency in incident and problem management processes (ITIL framework preferred).
• Experience with monitoring tools like OMEGAMON, BMC MainView, or Tivoli .
• Ability to analyze logs, dumps, and performance metrics for issue resolution.
• Good understanding of disaster recovery and backup strategies for mainframe environments.
• Strong analytical, problem-solving, and communication skills.
• Ability to work in a 24x7 support environment with rotating shifts.

Mainframe Production Support

Role: IT Support - Other

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

UG: Any Graduate

PG: Any Postgraduate