Mainframe production application Support

Key Responsibilities

• Monitor & support business-critical Mainframe applications in production.
• Analyze and resolve incidents within defined SLAs; perform root cause analysis.
• Handle JCL batch jobs, Cobol program investigations, and system ware log analysis.
• Coordinate with development and infrastructure teams to resolve recurring issues.
• Perform environment checks, health monitoring, and proactive stability improvements.
• Create and maintain support documents, SOPs, and knowledge base.
• Participate in on-call rotation and weekend deployments as required.
• Use Dynatrace and other monitoring tools for performance troubleshooting.
• Automate recurring/manual tasks with Unix shell scripts.

Required Skills (Primary)

• Mainframe technologies (JCL, COBOL)
• System ware / log analysis
• Production support & incident management
• Ticketing tools (ServiceNow/JIRA or similar)

Secondary / Good-to-Have Skills

• Unix/Linux shell scripting
• Dynatrace or other APM tools
• Understanding of Java APIs (for interface debugging)
• Change/Problem management processes (ITIL knowledge is a plus)
• Should be ready to work in All three shifts and Sat/Sun. on Rotation basis.