Learning Change & Design Manager

Interprets simplified processes and delivers advice in own area of expertise to enable the implementation of learning and development EITHER as an individual contributor AND/OR through the leadership of a team.

Job Description

• Manages relationships with small clients to ensure their needs are met while supporting senior colleagues in managing more important client and customer relationships.
• Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends.
• Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required.
• Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services.
• Provides input into the development of procedures for an area within the organisation, then monitors the implementation of those procedures.
• Delivers own small-scale or medium-scale projects by working within an established programme management plan.
• Provides advice on designing new processes and systems to achieve professional standards and desired outcomes.
• Delivers prescribed outcomes for a designated area, using risk management systems to ensure the organisation is not exposed to undue risks.
• Analyses specified problems and issues to find the best technical and/or professional solutions.