Lead Service Engineer

Ensure adequate proper records of customer installation database

Support regions with demos, trainings and selling tools

Focus on getting AMCs from customers.

Generate revenue by spare parts and accessory sale

Maintain sufficient inventory for quick billing.

Ensure timely book to bill conversion

Ensure timely warranty to AMC conversion

Collect 100% advance in CMC billing.

Key Responsibilities:

Responsible for installation, commissioning and troubleshooting of products

To ggenerate service revenues from allocated customers thru AMC / CMC, repairs and service and spare parts sales to

achieving financial targets

Provide customer service on a 24 X 7 basis whenever required

To provide application support and technical expertise to demonstrate the functions of product as per customer needs

To have good ability to trouble shoot, analyze and diagnose problems in products

Ability to repair the products in a time bound manner

Ability to understand customer needs and respond to them

Preparation, submission and tracking of maintenance contracts

Assist sales activities through product demonstrations/clarifications

Timely planning of inventory. Timely submission of spare parts quotation and coordinate with customer and

commercial team for dispatch

Management and Timely submission of service and MIS reports

Timely collection of dues