Lead Project Manager - CCaaS

As a Lead Project Manager - CCaaS ,

you will be responsible for ensuring the successful delivery of Sprinklr integrations by leveraging standardized connectors and customized enterprise software solutions in complex customer environments.

You will:

• Own end-to-end project delivery, from pre-sales through go-live and transition to success teams.
• Gather business, functional, and technical requirements from customers and vendors.
• Define project scope, deliverables, roles, and responsibilities in collaboration with client stakeholders.
• Develop and manage project plans, schedules, UAT documentation, trackers, and kick-off presentations.
• Conduct milestone reviews and ensure all project phases are completed as per Sprinklr standards.
• Drive alignment across stakeholders, including Sprinklr Engineering, Product, and client teams.
• Monitor and assign work across cross-functional project teams to meet business objectives.
• Identify and mitigate project risks, manage issues, and escalate blockers where necessary.
• Lead and motivate cross-functional teams and resolve conflicts with sound judgment.
• Ensure smooth project handoff post go-live with all necessary documentation.

Who You Are & What Makes You Qualified

• bachelors/masters degree in Engineering or a related field.
• 5+ years of technical project management experience, preferably in a customer-facing IT/Enterprise SaaS environment.
• 3+ years of experience working closely with engineering teams.
• Proven experience managing large-scale customer programs with US-based clients.
• Strong understanding of project management tools and methodologies.
• Excellent communication and stakeholder management skills able to clearly articulate complex technical concepts to diverse audiences.
• Strong documentation and planning skills.
• Familiarity with APIs, application-layer protocols (eg, HTTP), and tools like Postman or SOAP UI.
• Ability to thrive in a dynamic, fast-paced environment with minimal supervision.
• A proactive problem-solver with a passion for customer success and operational excellence.