Lead Product Support

Responsibilities

• Responsible for development and maintenance of product with technologies involving Enterprise Java and Distributed technologies on Cloud, DevOps Continuous Delivery pipeline.
• Understand the issues raised by customers, do the deep dive analysis on impacted areas, come up with solution to un-block the customer.
• Responsible for providing the detailed Root Cause Analysis report once the Issue is resolved.
• Proactive towards taking up the initiatives and implement them with utmost quality.
• Identify the pain areas in resolving the customer areas and come up with the plan to automate the resolution process thus reducing the turnaround time.
• Automation of deployment, customization, upgrades, and monitoring through DevOps tools meant for Cloud management.
• Work with cross-functional teams during crisis to address and resolve complex incidents.
• Ability to understand the customer issue in its entirety, triage, analyze, troubleshoot and where possible assist in resolving customer issues.
• Ability to associate priorities, risks with issues logged and actively escalate where required.
• Ability to drive issues to closure through interaction with a wide variety of stakeholders.
• Team player who is ready to contribute, lead and own elements of troubleshooting and problem resolution.
• Documenting troubleshooting and problem resolution steps, by determining best course of action.
• Ability to learn and adapt to new technologies based on organization needs.
• Ensure all tickets meet the targets for resolution, escalation, documentation & completion.
• Collaborate with developers, product manager, business analysts and business users in conceptualizing, estimating, and developing new software applications and enhancements.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

Qualifications

• Bachelor's degree in computer science or a related technical discipline with 8+ years experience and hands-on development.

Solid Experience in the following technologies:

• Core Java and Enterprise Java Technologies (J2EE technologies (Servlets, Java scripts, JPA and Web/UI technologies, Angular, CSS/HTML)), Micro services.
• Cloud: Full understanding of AWS Cloud Infrastructure.
• Big Data Ecosystems: Kafka, HBASE, Hadoop, Spark.
• (Hands-on) experience in writing SQL queries.
• Conceptual/working knowledge of API, Webhooks.
• Spring IO, Spring MVC, Spring Hibernate, Spring Boot, web architectural and design patterns.
• Hive / Flume / FluentD / Logstash / Elastic search, Spark Streaming/Batch Analytics processing.
• Continuous Integration: Jenkins, AWS CodeDeploy, GoCD, Nexus etc.
• Configuration & Automation: Ansible, Hashicorp Terraform etc.
• Containers: Kubernetes, Docker, ACS, AKS, Service Mesh.
• Code Security: Veracode, Sonar Cube etc.
• Source Control: GIT, Bitbucket.
• Build: Maven, Gradle.
• Scripting/Language: Shell Scripting, Python and Java.
• Monitoring: Cloud Watch, Cloud Trail, Kibana, Graphana.
• Experience with profiling, code coverage, logging, common IDEs and other development tools.
• Good understanding of Agile Methodologies - SCRUM.
• Strong communication skills (verbal and written).
• Ability to work within tight deadlines and effectively prioritize and execute tasks in a high-pressure environment.
• Solid understanding of software security practices including user authentication and authorization, data validation and an understanding of common DOS and SQL injection techniques.
• Ability to suggest usage design patterns and algorithms while following the best practices of software development: Connection and Thread pools, memory management and configuration, balancing and scaling systems, tuning for scale and performance, security, and quality.
• Knowledge of systems resource and performance analysis, SDLC process and/or functional engineering principles.

Preferred qualifications:

• Technical: AWS Solution Architect, Java Certifications, or others.
• Expertise in ETL/ELT tooling such as Snaplogic, Databricks, Integration Services, Informatica, Data Pipeline, Glue, Camunda BPMN or similar frameworks.
• Non-Technical:Excellent Analytical and problem-solving skills.
• Ability to diagnose and troubleshoot problems quickly.
• Strong time management skills.
• Ability to take full ownership of tasks.

Behavioral Attributes:

• Team player with excellent interpersonal skills.
• Strong verbal and written communication.
• Possess Can-Do attitude to overcome challenges.
• Self-motivated and directed.