Lead HR Business Partner

Strategic HR Business Partnering:

• Collaborate with BU and client leadership to co-create and implement HR strategies aligned with business objectives.
• Lead the execution of people priorities through structured interventions, data insights, and continuous feedback loops.
• Manage HRBP support across a matrixed environment covering 500+ employees.

Employee Experience & Engagement:

• Deliver a high-touch onboarding experience with structured induction, buddy programs, and periodic 30-60-90-day connects to build early engagement.
• Conduct regular pulse checks, townhalls, and engagement surveys (ESAT/NPS) to track and elevate employee sentiment.
• Resolve grievances proactively by maintaining an open-door culture and implementing robust issue escalation mechanisms.
• Manage attrition risks by identifying patterns, recommending retention strategies, and partnering with managers for interventions.

Team Management & Mentorship:

• Lead, coach, and mentor a team of 45 HR professionals; drive capability building, performance accountability, and professional growth.
• Foster a collaborative, outcome-driven team culture with strong internal service delivery and stakeholder orientation.
• Review team outputs and ensure alignment with business timelines, compliance, and quality standards.

Stakeholder Management:

• Build trusted relationships with key internal and external stakeholders including BU heads, delivery leads, clients, and corporate teams.
• Influence leadership on people-related decisions through data-backed insights, market benchmarks, and employee voice.
• Represent HR in business reviews and cross-functional forums to ensure alignment of people priorities with organizational goals.

Transitions, Change Management & M&A

• Play a pivotal role in managing transitions, including workforce integration, policy harmonization, and communication planning during mergers and acquisitions.
• Support change management by coaching leaders, maintaining cultural sensitivity, and ensuring employee continuity.
• Partner with legal and compliance teams during structural changes to align employment practices and policies.

Policy & Process Excellence

• Collaborate with CoEs to implement performance management, rewards, and talent development frameworks.
• Lead HR projects, process improvements, and digitization initiatives to enhance the employee experience and operational efficiency.
• Drive internal branding efforts in partnership with Marketing to showcase culture and attract top talent.

Working Knowledge Payroll & Compliance

• Should possess strong working knowledge of payroll processes, statutory compliance, and labor law requirements (PF, ESI, PT, Gratuity, etc.).
• Ensure timely employee communication on any payroll-related matters or policy changes.

Qualifications & Experience

• Full-time MBA/PG in Human Resources or equivalent.
• 15+ years of progressive HRBP experience, preferably in technology/product/global services environments.
• Prior experience managing teams and driving transformation at scale.
• Strong understanding of Indian labor laws, HR compliance, and global HR practices.
• M&A or transition management experience is highly preferable.

Must-Have Skills

• Strategic HR partnering with exposure to leadership teams.
• Experience managing large teams and mentoring mid-level HR professionals.
• Employee engagement, grievance redressal, and culture-building.
• Strong stakeholder management, data analytics, and decision-making.
• Change management and M&A integration support.
• Proficiency with HRIS systems and Microsoft Office Suite.