Lead Engineer 2 - Sustain ALTERYX Incident Coordinator

The role will interact directly on the design/development of incident break fixes and maintenance of the solution and will have to work closely with the various detail design & development teams. This role will require a strong background in technical solutions which are part of Mosaic architecture such as TM1, Alteryx, Data Lake.

Responsibilities

The candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization.

Key Accountabilities Includes following for Mosaic Solution: IBM Planning Analytics Cloud / Alteryx / Data Lake

• Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA.
• Subject matter experts (SMEs), responsible for resolving incidents and for continuous communication about incident status.
• Act as a resolver and communicate with the customer as required.
• He is a member of a technical, operations, or application management team or supplier.
• Monitor the teams tickets queue for his service, self-assign tickets to him or directly work on tickets assigned by the Service Controller.
• Responsible for forwarding tickets that require a change to the Service Controller and manage the Change Management process for break fixes implementation.
• Handle tickets escalations to the Service Controller.

Qualifications

• University education (BS /BA level) or equivalent work experience
• 4+ years of experience in Alteryx
• 6+ years of Information Technology

Technical Skills

• Alteryx Designer
• SQL, MySQL
• Python
• Tableau
• Data Analysis, Predictive Modelling, Forecasting
• ODBC driver
• SAP & Oracle exposure
• Service Now, Jira or other ticketing tools