Lead Digital Product Manager - Customer Identity and Access Management

Job Description

In this role, you will:

• Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact

• Act as key participant in large-scale planning

• Review and analyze complex digital strategy for product/functionality/experience area

• Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors

• Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements

• Lead a broad team of digital professionals to meet deliverables and drive new initiatives

• Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals

• Potentially lead projects, teams or serve as a peer mentor

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proven knowledge of Customer Identity and Access Management (CIAM) processes, framework, policies and systems.

• Strong leadership skills with experience leading efforts that require integration of multiple technology systems, operations, or customer service processes

• Strong knowledge of CIAM principles, methodology, and technologies such as SSO, SAML, OAuth, SCIM, JWT, OIDC, MFA

• Previous experience and knowledge with related 3rd party CIAM solutions and platform.

• Excellent communication & presentation skills

• Previous product management experience in the following areas:

-Portal administration and entitlement capabilities, such as customer identity access management

-Customer enrollment systems

-Product management experience with web UI frameworks and design systems, web application development and SaaS web platforms

-Launching and scaling new products or product enhancements within an Agile framework

•Previous experience launching and scaling new products or product enhancements within an Agile framework

• Previous experience with related vendor solutions such as Ping Identity a plus

Job Expectations:

• Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment

• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise.

• Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking.

• Coordinate highly complex activities and guidance to others.

• Provide vision, direction, and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact.

• Strategically engage with all levels of professionals and managers across the enterprise Serve as an expert advisor to leadership in any of the following areas: access and authorization, collaboration and communication, and front-end enablers.

• Define features and requirements as part of the overall Digital Capabilities roadmap in an Agile framework