Key Responsibilities

Design and develop custom solutions using Business Rules, Client Scripts, UI Policies, Script Includes, Catalog Items, Workflows, and Web Services.
Implement and manage modules for IT Service Management (ITSM), IT Asset Management (ITAM), and Governance, Risk & Compliance (GRC).
Work with Flow Designer, Integration Hub, and MID Servers for secure, scalable integrations.
Perform version upgrades, cloning, and patching activities, ensuring minimal downtime.
Develop scalable and performance-optimized solutions following ServiceNow best practices.
Build and maintain UI Pages, Macros, Dashboards, and advanced Reports.
Ensure platform security and compliance while aligning with ITIL standards.
Participate in DevOps processes, including code versioning, automated testing, and deployment.
Collaborate with cross-functional teams to support the entire SDLC lifecycle.
Stay up to date with ServiceNow releases, features, and community trends.

Required Skills & Qualifications

7+ years of hands-on experience with ServiceNow development and administration.
Strong command of JavaScript, HTML, XML, Jelly Scripting, AngularJS, JSON, REST/SOAP Web Services.
Experience with modules like ITSM, ITAM, GRC, Event Management, and Orchestration.
Hands-on experience with Flow Designer, Integration Hub, and MID Server installation and management.
Practical experience with platform upgrades, instance cloning, and post-upgrade validations.
Good understanding of ITIL frameworks, RDBMS concepts, and ITSM processes.
Knowledge of ServiceNow SDLC, DevOps, and automated testing practices.
ITIL Certification is a plus.
Strong problem-solving, communication, and documentation skills.

Lead Developer