L3 Support

General Skills & Responsibilities:

• Experience in a similar customer service work environment
• Must be independent, self-motivated, a team player, and have a people-oriented personality
• Effective and efficient problem-solving skills
• Strong written and oral communication skills
• Ability to work in a fast-paced, dynamic environment
• Able to be professional and manage personal workload across multiple problems in a timely manner
• Keep up to date with emerging technologies and the latest Microsoft product versions
• Deliver excellent customer service
• Awareness of the Change Control Process

Essential Technical Skills:

• Experience as a SysAdmin responsible for UNIX-like operating systems such as AIX, HP-UX, Solaris, OS X, or Linux (RedHat, SuSE, Debian)
• Solid understanding of Microsoft Windows Server, Active Directory, Users and Groups, Replication, DNS, Group Policies, and LDAP
• Network troubleshooting using packet capture and analysis across various interfaces
• Understanding of local user authentication and authorization (/etc/passwd, /etc/groups, /etc/security/user, etc)
• Knowledge of enterprise network configuration and other troubleshooting methods (netstat, ping, packet capture, analysis, etc)
• Certificate installation and management, including OpenSSL

Good to Have:

• 4+ years experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)
• 2+ years experience with enterprise network configuration, DNS, and troubleshooting
• 2+ years experience in technical support, development, or system administration
• Strong customer orientation, excellent phone etiquette, and strong work ethic
• Excellent communication and multitasking skills
• Ability to work under pressure with calmness and composure
• Ability to work independently and in a team, with strong troubleshooting and diagnostic skills