SI
Job Description
Roles & Responsibilities:
- Diagnose and troubleshoot technical issues within agreed time limits.
- Research and identify solutions to software issues.
- Ask customers targeted questions to quickly understand the root of the problem.
- Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
- Provide prompt and accurate feedback to customers.
- Ensure all issues are properly logged.
- Document technical knowledge in the form of notes and manuals.
- Prioritize and manage many open cases at one time.
- Provide support, including procedural documentation and relevant reports
Job Requirements
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments and Linux
- RHEL/CentOS and Debian/Ubuntu
- MongoDB and Oracle,
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Ability to Diagnose issues and provide proper feedback to relevant tea
- Bachelor s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus