L2 Support Engineer - Oracle Finance

• Managing incident and support requests from units
• Coordinate with support partner and internal team for request resolution
• IT assistance and Communication to functional team member for managing day-to-day operational issues
• Resolve L1/L2 support issues from end users
• Contribute to roll-out of new implementation & enhancements

Soft Skills

• Ability to think technically and analytically is required
• Effective and efficient written and oral communication with internal and external contacts is required.
• Ability to work well with a team is required

Areas of Responsibility

• L1 support for Oracle Fusion Financials (General Ledger, Accounts Payables, Accounts Receivables, Fixed Assets)
• Managing communication with end users
• Testing & analysis for newer enhancements
• Service delivery for any support/incident request

Position Requirements/Qualifications

• Bachelor's degree in computer science, B.E./B.Tech/MCA, MIS, or equivalent degree is required, although will consider experience and certifications in lieu of degree. B.Com Grad with relevant technical support experience can also be considered.
• At least 2+ years of Support experience in Oracle Fusion Financials preferably
• Relevant technical certification like ITIL is preferred