L1 Support Engineer

Job Overview

Proven experience in a 24/7 support model.

Understanding of ITIL frameworks and best practices.

Knowledge of SQL is advantageous.

Experience troubleshooting web applications.

Familiarity with reporting tools and generating service-related reports.

Hands-on experience with ticketing systems (eg Servicedesk).

Experience in managing escalation processes effectively.

Familiarity with cloud monitoring tools, especially Azure, and understanding of server alert mechanisms.