IB
Job Description
Introduction
At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.
Your Role And Responsibilities
escalation (if required)
Valid CCNA/JNCIA Routing and Switching or equivalent
associate level certifications.
Preferred Education
Associate's Degree/College Diploma
Required Technical And Professional Expertise
At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.
Your Role And Responsibilities
- Will be responsible for monitoring and maintaining all network
- Fault Management for Network related issues at DC/DR/NDR
escalation (if required)
- Perform network related changes on network devices as per
- share daily report of device health status and configuration
- share reports on any alarms/events in all network devices in
- Provide inputs to L2 engineers for issue resolution, consulting,
- Escalate the issue to L2 engineer in case issue not resolved
- Coordinate with Data Centre team for issue resolution and
- Maintain the inventory of network devices of DC/DR Network
- Participate in DR Drills
- Any Other work assigned by bank regarding network
- should be able to do cabling work for DC, DR & NDR (like
- Co-ordinate with service providers
- Should keep updated Architecture diagram of DC/DR including
Valid CCNA/JNCIA Routing and Switching or equivalent
associate level certifications.
Preferred Education
Associate's Degree/College Diploma
Required Technical And Professional Expertise
- Exposure to Networking Products: Familiarity with installation, maintenance, and repair of Networking products, such as Cisco, Juniper, Levella , DELL and Radware devices
- Understanding of Technology and Software: Knowledge of operating systems, associated software, and the functions and capabilities of Networking equipment.
- Experience with Technical Support Tools: Familiarity with IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.
- Basic Understanding of IT Engineering: Knowledge in areas of installation, customization, operation, recovery, tuning, and information technology engineering.
- Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem and incident management, is beneficial for this role.