L1 & L2 Deskside Support Technician

The Desktop Support Technician is responsible for receiving, tracking, documenting, resolving, or escalating all internal or external customer-identified application and hardware issues.

Technical Experience:

• Incident management and usage of ticketing tools
• Knowledge on O365, MS OFFICE Suite, Active Directory, hardware and software related troubleshooting skills

Primary Responsibilities:

• Desktop, laptops, workstations, servers, MacBooks, display devices, multi-function printers, Zebra printers, plotters, IDE clients
• Support for installation of Windows OS, macOS, iOS, Linux, and Ubuntu
• Troubleshooting and reinstallation
• SMT, CMDB and EDMT tools update on regular basis with required data quality on all IT-assets
• Coordinate on the required repair with OEM / suppliers / vendors: HP, Lenovo, Microsoft, Toshiba, Fujitsu, Lexmark, etc.
• Hands-on support on deployed hardware for Bosch projects as per BD specifications
• Virus scanning (cameras/CD/DVD/USB devices etc.)
• In addition to the hardware, there is ownership in level 1 & 2 application support on those machines