Chatbot / Conversational AI Technical Leader

Responsibilities

Provides technical leadership in Chat Bot/Voice Bot Space.
Implement a Chat Bot for Various Business
Adapt quickly to change in requirements and be willing to work with different technologies if required
Lead the effort to build, implement and support the data infrastructure
Manage the Intelligence Automation Engineer and vendor partners, ensuring to prioritize projects according to customer and internal needs, and develops top-quality data pipelines using industry best practices
Own most deliverables for the ITSM Chat Bot team from a delivery perspective
Lead cross-functional team members and stakeholders throughout projects of varying scope and complexity
Gather requirements from business and IT users and Come up with Estimation.
Responsible for the design, development, and implementation of chatbot & voicebot agents using the Azure cloud services and Genesys/Amazon connect/Smartassist/Avaya
Interface and liaise with both business partners and (potentially) external vendors

Required Skills And Qualifications

At least 8 years of experience implementing Chatbot technologies
Knowledgeable in basic concepts of NLP and NLU Intent Classification, Keyword/Entity extraction , Text Similarity, Text Pre-processing, dialog flows, speech to text, text to speech and telephony systems.
Basic knowledge of Machine Learning concepts Training, Accuracy Evaluation
Development experience in NodeJS, REST Services.
Experience of working in cloud environment like Azure, AWS, Google Cloud Platform, IBM Cloud
Ability to embed chatbot in multiple channels like Website, SMS, Email, Skype, Facebook Messenger, MS Teams, WhatsApp etc
Knowledge on all phases of software development, including UI design and development, microservices design and development, relational and non-relational DBs, APIs and external integration, quality assurance, validation documentation, security, and infrastructure.
Knowledge on business functions and user stories, decompose them into technical specifications, and develop working application code for a cloud environment.
Hands on experience in building applications using Java Script frameworks (NodeJS), AngularJS/ReactJS, SQL and No SQL Databases
Experience with JSON
Knowledge of analytics / visualization via dashboards and reporting tools

Education Requirements

Bachelors degree in Computer Science, Engineering, Statistics, Technical Science, or 3+ years of IT/Programming experience
Minimum 2 years of experience in solutioning for Artificial Intelligence use cases, plus web application development & systems integration experience eg REST/SOAP
Prior solutioning experience with No SQL databases, integrating unstructured data

Preferred Skills

Hands on experience in one or more of the following AI technologies:

Language Natural Language Processing, Natural Language Understanding, Speech to Text, Text to Speech, Sentiment Analysis, Language Detection, Classification, Telephony channel experience
AI solutions Virtual Agents, intelligent case processing, Video Analytics, inference engines, stream monitoring, intelligent search, ontologies/knowledge representations, voice technologies (Speech To Text & Text To Speech), Custom Language Model creation.
Knowledge and experience in some of the key AI platforms, eg, Kore.ai, Servicenow VA, IBM Watson, Microsoft Azure Cognitive Services, Google Dialogflow
Web UI and dashboard design experience
Experience working in a DevOps environment, and using industry standard tools (GIT, JIRA)
Able to explain technical concepts in a non-technical language

Professional Skill Requirements

Proven success in contributing to a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment

Kore AI Tech Lead