Knowledge Services Associate Consultant - Workflow Coordinator

What you'll do:

• Ensures smooth communication in understanding the requirements while interacting with stakeholders, designers and external partners for all project-related deliverables
• Responsible for processing multiple design requests via external partner and internal support
• Assign and monitor tasks to ensure they are completed on time and meet quality standards.
• Manages the shift workflow and scheduling to meet project turnaround times and deadlines
• Flexible, resilient, highly committed and have a confident manner with the proven ability to thrive in a fast-paced, challenging and highly innovative design environment
• Ensures accurate record keeping of data pertaining to the projects, time tracking, document deadline, turnaround times and details such as team lateness/breaks
• Responsible for quality inspection of artwork, design and deliver feedback to teams as necessary
• Assist in decision making concerning utilization of resources by accurately tracking data to support operations with other performance metrics like quality of work and efficiency
• Responsible for updating the team on process changes as appropriate
• Provide technical support to the team through production work and queries
• Ability to assist in training new team members as needed
• Assist in the development and quality assurance testing of automated tools.

What you'll bring:

• We seek energetic and dynamic individuals with demonstrated track record in graphics delivery.
• You will be responsible for professionally representing the presentation department taking work briefs, negotiating deadlines, tracking metrics and will ensure every stakeholder receives professional advice and exceptional service.
• Clear communication is the key to a successful Shift Coordinator ensuring our stakeholders are delighted and receive a positive experience from our creative services.
• The Shift Coordinator will support multiple ZS practice areas and project teams and will need to be comfortable with a fairly expansive breadth of focus.
• Minimum of 8+ years of relevant B2B consulting work experience with above average performance, and demonstrated leadership abilities
• Must have strong time management and organizational skills with the ability to multitask and handle a heavy workload
• Experience in managing team members with proven client-facing experience, with persuasive and dynamic presentation skills
• Working in a collaborative design environment, work experience in global/multi-national teams is a plus
• Able to work independently and take decisions to resolve challenges while working in shifts
• Attention on design detail and consistency to meet stakeholders quality requirements
• You have excellent English language communication skills (verbal and written)
• Comfortable interacting with stakeholders in person, over emails and telephone
• Willingness to work on rotating shifts (no night shift)
• Diploma/certification/bachelor s degree in fine arts, graphic design in MS Office/PowerPoint or a related field are a plus
• Ability to work in a fast-paced and often unstructured environment.