Key Account Manager

Key Responsibilities

• Develop and manage strong relationships with key customers to increase revenue and customer loyalty
• Identify and pursue new business opportunities within existing and potential accounts
• Negotiate contracts, commercial terms, and agreements with key clients
• Collaborate with internal teams such as sales, marketing, and delivery to ensure client requirements are met
• Monitor customer feedback and performance metrics to identify improvement opportunities
• Handle and resolve customer complaints and escalations effectively
• Track industry trends, market conditions, and competitive landscape
• Achieve assigned sales targets and provide regular updates on sales performance and pipeline
• Maintain accurate account records and activities using CRM tools