Key Account Manager

Key Responsibilities:

• Sales & Target Delivery:
• Achieve key sales metrics in the assigned geography: revenue growth, sales targets, OTIF, and market share improvements.
• Drive performance across key modern trade scorecard KPIs including MSL compliance, chill tests, and focus SKU sales.
• Strategic Planning:
• Collaborate with National Account Managers (NAMs), MT Ops Manager, and CMT Manager to develop regional/monthly strategic plans.
• Forecast and plan business growth using data-driven insights and market trends.
• Key Account Management:
• Build and manage strong relationships with Regional Managers of top modern trade accounts.
• Conduct regular planning and reviews on a monthly/quarterly basis with key accounts.
• Team Leadership:
• Manage direct reports: Area Sales Executives (ASE MT) and Key Distributor Executives (KDE MT).
• Supervise and support outsourced team members: Area Managers (AM), Team Leaders (TL), merchandisers, and promoters.
• Cross-functional Collaboration:
• Exhibit strong matrix working by closely partnering with internal teams such as General Trade (GT), Expert Sales, Finance, Supply Chain, HR, and Digital Commerce (DCom).
• Compliance & Execution:
• Ensure 100% adherence to Haleon's Modern Trade SOPs and ways of working.
• Drive operational excellence across all retail initiatives and activations in the area.

Qualifications & Experience:

• Education:
• MBA from a premier or Tier-2 business school.
• Experience:
• Minimum 6 years of managerial experience in roles such as Area Sales Manager (GT), Key Account Manager (KAM), or Digital Commerce Manager.
• Prior experience in modern trade or consumer healthcare/FMCG industry preferred.

Behavioral Competencies:

• Strong planning and analytical skills
• Effective communicator and relationship builder
• Agile mindset aligned with Haleon's values and behaviors
• Proven ability to manage cross-functional teams in a matrix structure

Diversity, Equity & Inclusion:

• Haleon is committed to fostering an inclusive environment that celebrates diverse perspectives and encourages a workplace where everyone belongs and thrives. The company values fairness, respect, and equity across all levels.