Key Account Management Professional

Key Responsibilities:

Client Relationship Management

• Act as the primary contact for assigned key clients.
• Build and maintain trusted, long-term relationships with client decision-makers.
• Ensure proactive communication, timely issue resolution, and regular shipment updates.
• Conduct regular business review meetings to evaluate performance and explore growth opportunities.

Business Development from Existing Clients

• Upsell additional services beyond ocean freight, such as customs clearance, warehousing, and last-mile delivery.
• Drive revenue growth and ensure account retention by meeting set targets.
• Track, analyze, and report account performance against established KPIs.

Operational Coordination

• Collaborate with operations, pricing, and customer service teams to deliver seamless service.
• Monitor shipment execution and address any service delays or failures.
• Ensure adherence to client SOPs, contract terms, and internal compliance processes.

Market & Client Insights

• Stay informed on global trade trends, market dynamics, and competitor activities.
• Share relevant insights with management regarding client needs and potential service enhancements.

Reporting & Documentation

• Maintain updated client records, pipeline details, and activity logs in CRM systems.
• Prepare and present monthly or quarterly performance reports for internal and client review.

Key Requirements:

• Graduate in Business, Supply Chain, Logistics, or related field (MBA preferred)
• 4–8 years of experience in freight forwarding or logistics sales/account management
• Strong understanding of international freight forwarding and related services
• Excellent communication, negotiation, and relationship management skills
• Customer-focused mindset with strong problem-solving abilities
• Proficiency in MS Office and CRM tools