Key Responsibilities:
Juriba Tool Management:
Oversee the Juriba platform for managing the lifecycle of end-user computing devices, including inventory, software deployment, and asset management.
Work with stakeholders to configure and maintain the Juriba tool, ensuring it meets business requirements for asset tracking, deployment, and management.
Develop and maintain workflows and automation within Juriba for streamlining end-user computing (EUC) tasks such as onboarding, hardware refresh, and software deployment.
Generate and maintain reports within Juriba for asset visibility, deployment status, and lifecycle management.
Windows EUC Management:
Manage the Windows EUC environment, ensuring the timely deployment and management of Windows 10/11 operating systems and related applications across the organization.
Support Windows EUC strategies, including device configurations, Windows Autopilot deployment, Microsoft Endpoint Configuration Manager (MECM), and Intune for device management.
Coordinate and support Windows OS migrations, ensuring minimal disruptions and efficient rollouts.
Handle EUC-related incidents and requests, troubleshooting and resolving issues related to Windows OS and software installations.
End-User Support & Troubleshooting:
Provide technical support for end-user devices, ensuring timely resolution of issues related to Windows OS, hardware devices, and application installations.
Diagnose, troubleshoot, and resolve issues related to Windows EUC (including performance, compatibility, and configuration issues).
Collaborate with the IT support team to ensure smooth end-user computing operations.
Deployment & Upgrades:
Lead or support EUC deployment projects, ensuring the seamless rollout of Windows OS, applications, and updates across multiple devices.
Plan and execute software upgrades, ensuring that the latest versions of Windows OS and applications are deployed efficiently and without issues.
Maintain patch management processes for Windows devices to ensure all machines are secure and up-to-date.
Security & Compliance:
Ensure that Windows EUC environments are compliant with company security policies and industry standards.
Work with the security team to ensure that EUC devices are properly managed, protected, and meet all compliance requirements.
Implement and maintain security patches for Windows OS and software applications in alignment with organizational and regulatory security guidelines.
Collaboration & Reporting:
Work closely with internal stakeholders, including IT, HR, and Procurement, to ensure that Juriba and Windows EUC initiatives align with business needs and goals.
Regularly report on EUC performance metrics, deployment status, and other key data points to senior management.
Provide recommendations for process improvements, optimization of Juriba tool workflows, and enhancements to Windows EUC operations.
Documentation & Knowledge Sharing:
Maintain and update documentation related to Juriba tool usage, Windows EUC configurations, and deployment procedures.
Provide knowledge transfer to team members and end-users on EUC management processes, Juriba tool best practices, and troubleshooting techniques.
Create and maintain standard operating procedures (SOPs) for EUC and Juriba tool management.
Required Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
3-5 years of experience in Windows EUC management, including expertise in Windows 10/11 environments and device management tools like Microsoft Endpoint Configuration Manager (MECM) and Intune.
Hands-on experience with the Juriba tool for end-user computing management, including lifecycle management, asset tracking, and reporting.
Strong understanding of Windows OS deployment strategies, including Windows Autopilot, Imaging, and System Center Configuration Manager (SCCM).
Familiarity with Active Directory (AD) and Group Policy (GPO) for device and user management.
Experience with patch management, security updates, and ensuring compliance within the Windows EUC environment.
Strong troubleshooting and problem-solving skills, particularly in resolving EUC issues related to Windows OS, hardware, and application compatibility.
Good working knowledge of PowerShell or other scripting languages to automate processes in Windows EUC environments.
Strong communication skills, with the ability to work collaboratively across cross-functional teams

Juriba Tool and Windows EUC background

Job Description

Required Skills