JC23062025 Project Manager - AMS

Technical Skills

• Project Management & Insurance Domain Expertise:
• 15+ years of experience managing IT projects in the Insurance domain, with 5+ years specifically in Life Insurance products and systems.
• Strong understanding of insurance business processes and operations.
• Technical Leadership & Production Support:
• Proven experience as a Technical Manager handling production support for complex applications built on multiple technology stacks.
• Extensive involvement in Application Management Services (AMS), including implementation of support tools and automation solutions.
• IT Operations & Service Management:
• Hands-on experience managing IT operations teams including Batch processing, Database Administration (DB), ETL, and Middleware (MW).
• Proficient in managing and improving IT infrastructure, platform services, and ITSM processes to ensure SLA compliance and system availability.
• Expertise in cloud operations, cloud DevOps, and supporting managed services environments.
• Monitoring & Continuous Improvement:
• Skilled in monitoring IT ecosystems to ensure health and availability while identifying and driving continuous service improvements using design thinking and automation.
• Focus on enhancing efficiency, system security, and proactive issue resolution.
• Team Leadership & Collaboration:
• Strong capabilities in leading, mentoring, and motivating teams to enhance performance and engagement.
• Experienced in hiring, training, and coaching team members to develop skillsets aligned with business needs.
• Effective cross-functional collaboration with development teams, operations, and business stakeholders to maintain stability and improve service delivery.
• Customer & Stakeholder Management:
• Excellent in customer engagement, issue analysis, and problem resolution, ensuring timely support and high satisfaction levels.
• Acts as a key point of contact for stakeholder inquiries and concerns.
• Project Execution & Risk Management:
• End-to-end project management experience including planning, scheduling, risk assessment, resource allocation, and stakeholder communication.
• Strong track record of tracking progress, identifying potential issues early, and realigning efforts to meet project objectives.
• Soft Skills:
• Excellent communication and interpersonal skills, enabling clear coordination across departments and stakeholders.
• Strong analytical and organizational skills, with a proactive mindset focused on optimization and continuous improvement.