Java Product Support

• Responsible for leading production support team in a 24*7 environment for mission-critical application
• Responsible for ensuring SLA adherence, process compliance, and productivity improvement in support operations
• Manage day-to-day production support activity and ensure SLAs are met 100% for all deliverables
• Take active participation in driving various initiatives to improve
• Manage the production support ac within the team and ensure successful execution of the
• Hands-on enterprise-level J2EE based web application development and support
• Hands-on experience in React JS, Spring / Spring Boot / Cloud technologies
• Experience on Pivotal Cloud Foundry (PCF) environment
• Experience in troubleshooting and debugging skills
• Experience in support role with numerous B2B (business-to-business) functions such as production monitoring of data, error analysis, client correspondence (both electronic and phone), as well as deep dive investigation of issues stemming from failures
• Ability to lead team
• Experience in offshore production monitoring management model
• Provide guidance, assistance, and mentoring support to team members
• Maintain ownership of issues until resolution, drive other teams as needed, set customer expectations accordingly
• Good presentation skills
• Excellent communication skills
• Experience in Kanban and ticket-based model

Technical Skills:

• Minimum of 8+ years production support experience within Java Web/Enterprise projects
• Experience with Spring / Spring Boot / Cloud technologies
• Experience with Java EE, Maven
• Strong experience in troubleshooting skills of JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Experience with Spring and other Java frameworks / open-source libraries
• Experience with Spring Security and SSO solutions
• Experience with SOA and Web Services (REST/SOAP)
• Experience with database applications such as Oracle, MySQL, and ORM tools
• Experience providing sizing and scalability recommendations and solving connectivity and deployment issues