Java Application Support

 Job Description

Key Responsibilities:

·           Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation

·           Analyze and fix the environmental issues proactively by addressing the client queries by providing the required details on time

·           Prioritizing Defects with development and getting them scheduled appropriately

·           Proven financial services experience, Regulator Reporting but definitely in Capital Markets.

·           Manage and resolve critical incidents, ensuring minimal downtime and high customer satisfaction.

·           Continuously improve support processes, tools, and practices to enhance efficiency and effectiveness.

·           Collaborate with development, QA, and product teams to address escalated issues and contribute to application enhancements.

·           Experience in working both independently and in a team-oriented, collaborative environment is essential.

·           Strong oral and written communication and interpersonal skills are required as this role demands interacting with multiple locations and stakeholders

·           Strong interpersonal and client-facing skills.

·           Pro-active, highly motivated, and a strong team player

·           Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.

·           Rotational Shift across all global time zones(APAC, EMEA & AMER).

Eligibility:

·       At least 3-5 years of experience in technical support or operations roles within the SaaS and cloud environments.

·       Hands-on experience in reading XML queries and building XML.

·       Experience with core AWS services such as EC2, S3, RDS, Lambda, CloudFormation, CloudWatch.

·       - Proficiency in Java programming for backend support.

·          - Familiarity with scripting using JavaScript or similar languages to create automation scripts and tools.

·       Experience with relational and non-relational databases such as PostgreSQL, MySQL, DynamoDB, etc.

·       Strong analytical and troubleshooting skills to handle complex technical issues

Preferrable

AWS Certified Cloud Practitioner